Simple standards for a sustainable future.

Terms and Conditions of Service


Use of (the website) and all services and resources provided by SME Centre Ltd are conditional upon acceptance of the following terms and conditions. Unless otherwise specified, acceptance of these terms and conditions shall be indicated by an organisation downloading resources, subscribing to our newsletter and/or completing payment for Assessment.


SME Centre Ltd is a limited company (registered number 12757584), 202 Davenport House, 16 Pepper Street, London, E14 9RP. 


SME Centre Ltd is a management systems consultancy business and inspection body for SME Standards.  It operates service package for organisations providing on-line Toolkits, remote support and assessment for a certificate.



Services to website visitors include


Services to paid subscribers include


Data Protection

Any information you may provide us with may be used to send you information, leaflets, offers and promotions which may be of interest to you.  SME Centre Ltd may alone determine the purposes for which and the manner in which the information is used.  At all times the data protection legislation in force will be complied with. The data controller is SME Centre Ltd. Please contact if you have any queries in relation to data protection.


General Disclaimer

The information presented is produced for the information of members of SME Certification Centre and visitors to the website.  It is based upon our understanding of current legislation and is correct at the time of going to press.  Visitors to this site should contact us before taking any specific action based on the information shown on this site.  No responsibility can be accepted for any use made of the illustrations or information presented on this site.

Whilst every effort is made to ensure the accuracy of information contained herein, we cannot accept liability for any reliance placed on any article included on this web site.

If you are unable to agree with any of the above statements, we recommend that you discontinue your use of this site.


Online Assessment

As a registered user of you are provided with a guidance and document download/upload area. 

This facility is provided as is, and we cannot be held responsible for any losses, whether direct or indirect, from the use of this facility. 

To gain access to the full Assessment tool and guidance you will be required to complete payment in full.  You will then be required to manually enter your user details to login,  to ensure your documents remain unavailable to general visitors.

It is your responsibility to ensure that you have adequate protection against malicious code on any computer that you use to download such files, including but not limited to Anti-virus software and a reputable firewall.


Links to external websites

SME Certification Centre is not responsible for the contents or reliability of any other websites to which we provide a link and does not necessarily endorse the views expressed in them.  Listing should not be taken as endorsement of any kind.  We cannot guarantee that these links will work at all times and have no control over the availability of the linked pages.  In particular SME Certification Centre is not responsible for any privacy policies on external websites and we recommend you read the relevant statements on any other websites you visit.  SME Certification Centre is not responsible and shall not be held liable for the direct or indirect consequences of you linking to any other website from this website.


Assessment Fees

Services purchased are for one year from the date of payment. This is an annually recurring subscription payment.

Fees shall be as defined on the website at

Fees shown are excluding VAT and for single site only.  Bespoke quotations are provided on request for larger or multi-site organisations.


Refund Policies and Procedures

You have a right to cancel your subscription, within 7 working days after the date of payment or any renewal subscription within 14 days of the renewal date (anniversary), and this will also be confirmed in writing to you by email.  The procedure for cancelling your subscription is by sending a notice of cancellation, by e-mail to which will likewise be confirmed in your confirmation email.


Software and Content

All information, materials, graphics, software (if any), and products that are made available to view and/or download in connection with SME Certification Centre is owned by and is the copyrighted work of SME Centre Ltd and is protected by copyright laws and international treaty provisions.



All material accessible through SME Certification Centre is protected by copyright.  You may view website pages on screen and you may print or download extracts for your own personal use or for use by others within your organisation.

You may supply a copy of any such extract to any third party provided that:

No part of this website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent.



In using the website, you indemnify us against any actions, claims, demands or other proceedings brought by any third party against us as a consequence of your use of the site.


Quality of Service

Whilst we will use our reasonable endeavours to ensure that the information contained in the website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.


Your Responsibilities

You must ensure that at all times you observe these terms and conditions and the Terms of Use Policy.  You may, from time to time, when you are using the website, be asked to provide or be provided with a password to enable you to access certain services.  You must, at all times keep your password private and confidential and you may not permit third parties to use your password.



While every effort is made to ensure that any enquiry you submit is dealt with promptly, we cannot guarantee that your query will always be dealt with within the timescale you require.

We cannot guarantee complete confidentiality and recommend that you do not include sensitive information, or information which could be classed as a trade secret, via the Internet.



We shall not be liable for any claims or losses which are due to circumstances beyond our reasonable control.  We shall not be liable for any claims or losses to the extent that these relate to profits, indirect or consequential losses.

SME Centre Ltd shall not be held liable for and you shall not necessarily be entitled to any refunds in the event that the website is temporarily unavailable for any period of less than 5 working days.

This disclaimer does not affect your statutory rights (if any) and no part of these terms and conditions seeks to avoid liability for fraud, fraudulent misrepresentation or for negligence causing personal injury or death.



These terms and conditions are governed by and shall be construed in accordance with the law in England and Wales.